Gallery

[glassartguy]

I’m not having any luck uploading my images. I end up with a blank page that says done, but there is nothing in my Gallery. Are my files too big, I tried with just one image but that didn’t work either. Any suggestions?

[Anonymous]

 What is the file size of the image and what browser are you using?

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Paul
FusedGlass.Org
Helios Kiln Glass Studio
PaulTarlow.com

 

[Linda Steider]

When I clicked on ‘my gallery’ to upload, I got this:

“Authentication Failure

Your change cannot be completed due to a loss of session data. Please try again. If it still doesn’t work, try logging out and logging back in.

Back to the Gallery“

 

I’m on a mac, safari & didn’t get as far as uploading a file, but when I do, what size should it be?

 

Linda

[Anonymous]

File size needs to be 50K or less.  Image can be any size — but will be scaled down if bigger than 500 pixels across.

Did you try logging out and back in as suggested by the error message?

Thanks,

Paul

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Paul
FusedGlass.Org
Helios Kiln Glass Studio
PaulTarlow.com

 

[Linda Steider]

Both times got the error message; logged out & back in again, same message.

 

Linda

[Anonymous]

Linda – I’ve been able to upload from my system with Safari for Windows — but unfortunately I do not have access to a Mac.

One more thing to try:

• Log out of the site
• Delete your browser’s cookies
• Log back in

I will continue to research this — it would also be helpful if you could try with Firefox — that will help me identify if it is a browser issue or an issue with your account.

Thanks,

Paul

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Paul
FusedGlass.Org
Helios Kiln Glass Studio
PaulTarlow.com

 

[Linda Steider]

In case anyone else has the same problem I was having, I unblocked my pop up windows & that finally did the trick.

Linda 

[Author]

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